This is a sample of a Grievance Resolution Process.

Sample Grievance Resolution Process



Approach the Other Person
Staff who have grievances, are encouraged to approach the other person directly to try to resolve the grievance. Through open discussion and communication, the parties may be able to identify the issues and resolve the problem without further intervention.


Approach Supervisor
If the grievance is unable to be resolved, the staff member should contact their supervisor or, alternatively, another senior staff member they feel comfortable with.

The supervisor should then have informal discussions with the parties involved regarding the grievance. The supervisor should attempt to clarify the facts, explore the options and any potential consequences of actions related to resolving the grievance.


Formal Grievance
If informal discussions and/or mediation are not successful in resolving the grievance, then a formal written grievance should be provided to the Manager (or other relevant person as nominated). This written grievance should describe the action, behaviour or decision which is the cause of the problem and identify the potential outcome desired in order to resolve the grievance.


Grievance Resolution
The Manager (or other nominated person) should investigate the grievance and make recommendations as to whether the grievance has been established, in which case further action is required. If the grievance is not established then no further action is required.

Where action is taken to investigate the grievance, accurate records must be maintained. This includes the nature of the grievance, method of investigation, dates of meetings and / or discussions, proposed activities for resolution and the final outcome, including whether signed written documents were required and/or disciplinary action necessary.

The staff member may appeal the decision of the grievance investigation by making a formal written appeal within 14 days.


Signed Agreements
Should a written agreement be necessary, it should be signed by all parties involved and a record kept in the grievance file, as well as copies provided to all parties involved. Personnel files should not include details on grievances unless disciplinary action is necessary.

 

Sample Grievance Resolution Process (DOC, 32KB)